Syarat Pengembalian

Return Policy


  1. References to “OEA” in this Terms and Conditions are references to OEA Academy and its business entities; OE Academy Sdn Bhd.
  2. References to “Client” or “Clients” or “You” in this Terms and Conditions are references to you.
  3. References to “we” or “us” in this Terms and Conditions to OEA.
  4. References to “investment” in this Terms and Conditions are references to the full payment for the Courses & Services.


  1. You have agreed to purchase from us the Courses & Services offered by us.
  2. You hereby acknowledge and agree that you have read all the terms and conditions contained in this Order Form (“Order Form”) and you agree that this Order Form together with these Terms and Conditions form a contract between you and us.

Investment and Payment

  1. You must pay to us in consideration of a place at the Courses & Services:-
    1. The investment sum in one lump sum on the signing of the Order Form by you without set off, deduction or counterclaim unless otherwise agreed;
    2. If we have agreed that you may pay by installment, you must pay each installment to us in full and without set off or deduction the Installment Sum on the Installment payment date.
  2. Payments made under this agreement must be made by the means specified in the Order Form.
  3. Should you not pay to us an Installment sum by the Installment Payment Date for that sum then all monies owing by you to us shall become due and owing and must be immediately paid to us without set off or deduction nor counterclaim and without need for further demand.
  4. You hereby acknowledge and agree that the Investment sum shall not include any meals, travelling expenses and accommodation. For the avoidance of doubt, we shall not be responsible for the reimbursement of any expenses which may be incurred by you as a result of attending the seminar.


  1. We may cancel the Courses & Services for any reason whatsoever by written notice to you. You hereby and agree that in the event the Courses & Services are cancelled by us, you are only entitled to change to another date of the similar Courses & Services which you have paid to us free of any interest and charges and that you shall not be entitled to claim against us for any other costs, expenses, losses, damages or liabilities which may be incurred or suffered by you as a result of such cancellation.
  2. You further acknowledge that we shall have no further liability to you in respect of the cancellation.

Refunds, Cancellation, rescheduling, termination and refunds

  1. You may end this Contract within 7 days for the physical event of the Commencement Date of this contract without any liability (“Cooling Off Period”) in writing by delivering or sending (including electronic mail) a cancellation notice in writing to Us at PT16689, Jalan Nilai 3/10, Kawasan Perindustrian Nilai 3,71800 Nilai , Negeri Sembilan or to  for live physical events (“Cancellation Notice”).
  2. Unless preparation for the Event has started, OEA shall refund the money you have paid to OEA under this Contract. If we have started to provide services to You under this Contract (cooling-off period) then We may deduct from any refund an amount for the period during which the services were supplied. If a refund is due from Us to You, We will process it within 14 working days
  3. Admission to an Event is at all times subject to terms, conditions or rules of the Event Provider and the venue operator

Transferring Tickets

  1. In the event that you are unable to attend the event you have booked and paid for, you can transfer your ticket to a nominated new attendee subject to written notification to us together with the full contact details of your nominated new attendee, at least 7 working days before the event starts. An administration fee will apply.

Time and Place

  1. Your payment of the full investment entitles you the right to:-
    1. a seat to receive Courses & Services during the course hours as agreed or to be confirmed by us.
    2. to receive a copy of the materials (if any) (subject to Clauses 20, 21, 22 and 23 below);
  2. You hereby confirm that you have given a valid email address and accurate contact details in the Order Form. We shall not be responsible and/ or liable for any delay and/or failure to deliver to you any updated information and/or services resulting from your failure to supply a valid email address and the accurate contact details.
  3. You hereby agree that we reserve the right to amend and/or cancel any event, timing, dates and venue and/or substitute the speaker for any live training. We will notify you in writing of the changes made and you shall not be entitled to any claim for a refund or for any costs, expenses, losses, damages or liabilities which may be incurred or suffered by you as a result of such cancellation or amendment or changes.


  1. We shall have all the rights, title and interest in all intellectual property used by us in performing the Courses & Services (subject to the rights of the presenters) and all intellectual property we may develop as a result of the performance of the Courses & Services.
  2. In performing the Courses & Services for you, we do not transfer the title to you in any intellectual property and title to all such intellectual property remains with us.
  3. We grant you a personal, non-exclusive, non-transferable, non-sub licensable, recoverable, license to use the Materials strictly for personal non-commercial purposes only. Any other use or exploitation of the Material is strictly prohibited and may result in criminal or civil action.
  4. You may not
    1. alter any of our intellectual property or the Materials; and/or
    2. use any recording device or record the Courses & Services; and/or
    3. sell the intellectual property or the Materials (“IP”) or supply the IP to any other third parties.

Limitation of Liability

  1. We:
    1. exclude all terms, conditions and warranties implied by custom, the general law or statute, or which cause any part of the agreement to be void (“Non-excludable condition”) ; and/or
    2. limit our liability to you for breach of an Non-excludable Condition to the total amount actually paid by you under this agreement; and/or
    3. limit our liability to you for any claim (whether arising in contract, tort or statute) for any loss or damage whatsoever suffered by you in relation to providing the opportunity to you to purchase the Courses & Services to the total amount actually paid by you under this agreement; and/or
    4. exclude all liability for consequential damage (including but not limited to, lost of revenue or lost of profit) suffered by you in any way relating to the revision of the opportunity for you to purchase the Courses & Services or your exercise of rights under this agreement; and/or
    5. shall not be liable to you for any loss of profits, loss of revenue or income, loss of business, loss of reputation, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of opportunity, loss of use, whether or not the type of loss was foreseen or reasonable foreseen able; or any special, indirect or consequential loss, costs, damages, charges or expenses suffered by you.

Force majeure

  1. If the provision of Courses & Services as contemplated by this Agreement are prevented or cancelled because of an Act of God, inevitable accident, fire, blackout, flood, or any other calamity, or if by reason of riots, strikes or lockouts, or any other events beyond the direct control of OEA, OEA may at its option postpone the delivery of the Courses & Services from the original schedule and you are not entitled to claim for a refund or for any costs, expenses, losses, damages or liabilities which may be incurred or suffered by you as a result of such postponement.


  1. You hereby agree that you shall provide accurate, current and complete information as may be required in the course of purchasing the Courses & Services (hereinafter collectively referred to as “Client’s Details’). You further agree to maintain and update the Client’s Details as required to keep it accurate, current and complete.
  2. You further agree OEA may store and use the Client’s Details provided by you (including payment card information) for use in maintaining your account.
  3. All notices or other communications must be made to the addresses specified in the Order Form.
  4. Any notice or request deemed necessary to be served by either party here to the other under the provisions of this Agreement shall be in writing and shall be deemed to be sufficiently served: –
    1. If it is given by either party by prepaid registered post addressed to the other party to be served at his/her/their address hereinbefore mentioned;
    2. If it is given by either party and dispatched by hand to the party to be served;
    3. If it is given by emails by either party, when the sender’s email system confirming successful transmission of such notice.
  5. The non-exercise of or delay in exercising any power or right of a party does not operate as a waiver of that power or right, nor does any single exercise of any power or right preclude any other or further exercise of it, or the exercise of any other power or right. A power or right may only be waived in writing, signed by the party to be bound by the waiver.
  6. Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purposes of that jurisdiction, if possible, so as to be valid and enforceable, and is otherwise capable of being severed to the extent of the validity or enforceability, without affecting the validity or enforceability of that provision in any other jurisdiction.
  7. This agreement may not be varied except in writing signed by the other party,
  8. Should any provision of this agreement be held by a Court to be unlawful, invalid, and unenforceable or in conflict with any rule, statute, ordinance or regulation the validity and enforceability of the remaining provisions will not be affected.
  9. Entire Agreement. This Agreement constitutes the entire Agreement between OEA and you concerning this transaction and replaces all previous communications, arrangements, representations, understandings, and Agreements, whether verbal or written between the parties to this agreement or their representatives, No representations or statements of any kind made by either party that are not expressly stated in this Agreement shall be binding on such parties.

No Guarantees / Warranties

  1. You confirm that you have been explained the scope and extent of the product and/or services covered and you acknowledge that the effectiveness of the Courses & Services provided to you depend on facts not under the control of OEA and the profitability of the same is not guaranteed.


  1. You hereby confirm that you consent for OE Academy to contact you by phone, email, SMS, or other means in regards to this purchase and future opportunities even if your telephone number is on the National Do Not Call Registry. You further content to your email address being used for the mailing list of OEA for purposes of notification of products and/or services being offered by OEA and/or its affiliates. Your contact number and email address are kept confidential, and never will be published, sold or disclosed to third parties without your explicit consent. You can remove yourself from emails at any time by using the unsubscribe link provided at the bottom of each email we send.


  1. You agree to accept full responsibility of your purchase, participation and/or the outcome of any decisions made after attending any OEA courses or events. OEA and its affiliated entities, associates and any of its representatives accept neither responsibility nor liability nor will it indemnify you for any and all costs, expenses, losses, damages, liabilities, which may be incurred or suffered by as a result of these decisions.
  2. You agree that any purchase decisions are not influenced by any prior relationship or dealings with OEA or any of its officers, directors, employees or representatives. Should you enter into a contractual relationship with any trainer(s) and/or any OEA representative(s) at/or subsequent to the event, you do so at your own risk, and acknowledge that OEA has neither responsibility for, not liability with regards to, any contracts or relationships entered into between yourself and the trainer(s) and/or OEA representative(s).
  3. You acknowledge and agree that while the trainer’s presentation at the event is with the consent of OEA, OEA assumes no responsibility for the accuracy or appropriateness of any information provided at the event by the trainer(s).

We reserve the right to alter the terms and conditions with prior notice.

For more information please contact:

(Reg No : 1342163‐U)

PT16690, Jalan Nilai 3/10,
Kawasan Perindustrian Nilai 3,
71800 Nilai, Negeri Sembilan,

Tel: +6018 223 0005 (Pei Pei)